Uploading media to CRM - GHL

Quick overview (what you'll use)

Media Library / Media Storage

central place to upload and manage images, videos and files. Use this first. Growthable+1

Hosted Video Player

recommended when you want to upload/stream videos inside Funnels (supports multiple qualities, PiP, speed controls). HighLevel Support Portal

Embed (third-party)

paste iframe/embed code (YouTube, Vimeo, etc.) into Posts or pages when you prefer external hosting. HighLevel Support Portal

API

there's a REST endpoint to upload files into Media Library if you want automation. HighLevel Ideas

1) Upload images / files to the Media Library (desktop)

01

Log into the sub-account where you want the media.

02

In the left sidebar click Media Library (sometimes labeled Media Storage or accessible from Websites / Funnels → Media).

03

Click Upload (or the "+" / Upload button).

04

Choose files from your computer (PNG, JPG, GIF, SVG, PDFs, etc.). Optionally create folders for organization.

05

After upload you can: rename, move to folders, get a direct link, or delete via the three-dot / right-click menu.

Tips

● Keep consistent folder names (e.g., "emails", "landing-pages", "logos"). Growthable

2) Add an image into a Funnel / Page / Website

1

Open Funnels or Websites → choose the Funnel/Page and click Edit.

2

Add an Image element (drag & drop).

3

Click the Image element → open Image Library → select from Media Library or upload directly from this modal.

4

Insert and adjust size/position. Save and preview.

3) Upload & use video (best practices)

For Funnels / Pages (use Hosted Video Player)

1

In the page editor add a Video element.

2

In the Video settings set Video Type → Hosted Video (or similar). Click Select Video to open the Media Library. Upload the MP4 (or select an already uploaded video).

3

Configure playback controls (autoplay, speed, PiP, quality options, fullscreen, progress bar) in the element settings.

For Emails

● Most email clients don't support embedded playable video. Use the Video element (thumbnail) which creates a clickable thumbnail that links to the hosted video or a landing page. (GHL offers a video element that inserts a linked thumbnail.) HighLevel Support Portal+1

For Memberships / Courses

● Upload videos into Membership lesson areas (or store in Media Library and link). Note: some users request more seamless Media ↔ Membership linking — behavior can differ by account/version. HighLevel Ideas+1

Formats & performance

● Use MP4 (H.264) for best browser compatibility. Optimize size / bitrate for quicker streaming. Hosted Video player supports multiple playback qualities. HighLevel Support Portal

4) Embed third-party media (YouTube, Vimeo, SoundCloud, etc.)

Get the embed code

Get the embed/iframe code from the third-party (Share → Embed).

Paste into GHL

In GHL where you edit a Post / Page, choose Embed Media (or HTML element / custom code block) and paste the iframe. The platform will render the media in the preview

5) Upload from Mobile app

Open the GHL mobile app → Hamburger menu → Media Library.

Tap Upload (+) → choose Gallery, Camera, or Files to upload images, videos, or PDFs

6) Use media in other places (Emails, Social Planner, Contacts, Memberships)

Emails

insert images from Media Library; for videos, use the Video element (thumbnail + link). HighLevel Support Portal+1

Social Planner / Posts

you can upload audio/video or paste embed codes when creating posts. HighLevel Support Portal

Contacts / CRM

attaching files to contact records is limited common workaround: upload file to Media Library and save the returned link in the contact notes or a custom field. Community threads discuss API/workarounds. Reddit+1

7) Automate uploads (API)

● GHL has REST endpoints that allow uploading files programmatically into the Media Library (useful for bulk imports or automation). See the API docs / community idea threads for examples. HighLevel Ideas

8) Troubleshooting & common gotchas

Video won't play / selectable

re-encode the video (H.264/MP4) and re-upload; Hosted Video player has troubleshooting notes for encoded videos. HighLevel Support Portal+1

Media library not showing in a module

Some modules expose Media Library differently; if a module doesn't pull from Media Library, check GHL docs or submit a support ticket / idea (there are feature requests about broader Media Library access). HighLevel Ideas+1

Email video playback

email clients block embedded video use a thumbnail that links to a hosted page or the video URL. HighLevel Support Portal

File size / quota

large video files may take a while to upload — compress before uploading. If you hit storage limits, check your account settings or contact support.

9) Quick checklist (do this every time)

Optimize images

(web-sized, compressed JPG/PNG/WebP).

Encode videos to MP4

(H.264), keep bitrates reasonable.

Name files clearly

and place in proper folder.

Use Hosted Video Player

for funnels; use embed for third-party hosting.

For emails

always use a linked thumbnail, not embedded video.

Useful links (official docs & tutorials)

  • How to upload images / Media Library tutorials. Growthable+1
  • Hosted Video Player for Funnels (settings, troubleshooting). HighLevel Support Portal
  • Embed media from third-party platforms in Posts. HighLevel Support Portal
  • API: upload files to Media Library (developer docs / community threads). HighLevel Ideas